These Terms of Service govern your use of the services offered by Brow Ink Co.(“Practice”, “we”, “us”, or “our”). By scheduling an appointment or using our services, you agree to the following terms.
1. Appointments
We recommend scheduling your appointment in advance to ensure availability. Certain treatments may require a deposit or prepayment upon scheduling.
A non-refundable deposit is required to hold your appointment. This deposit is fully credited toward your service cost.
2. Cancellation and No-Show Policy
We have a strict 48-hour cancellation policy. We kindly ask that all appointment changes or cancellations be made at least 48 hours in advance.
Cancellations made within the required notice period, or failure to show, will result in forfeiture of the deposit. This policy applies to all bookings unless otherwise instructed.
3. Refund, Return & Payment Policy
Full payment is due at the time of service unless an alternate arrangement has been made. We accept Credit cards, Debit cards, Cash. Prices are subject to change without notice.
No refunds; all sales are final. If applicable, amounts may be exchanged for store credit only.
4. Late Arrivals
You may arrive up to 15 minutes late. If you arrive after that, your service time may be shortened to maintain the schedule for other clients. You will be held responsible for full-service fees regardless of shortened treatment time.
5. Customer Responsibilities
By scheduling or receiving services, you agree to:
- Provide accurate health and contact information
- Follow all aftercare instructions provided by Tina Pham
- Inform us of any changes in your health or medical condition
The Practice reserves the right to refuse service if guidelines are not followed or if a condition is deemed unsuitable for treatment.
6. Minimum Age Requirement
Our services are intended for individuals who are 18 years of age or older. Guests under 18 must be accompanied by a parent or legal guardian during all treatments and consultations.
7. SMS / Text Messaging Program
By providing your mobile phone number and opting in, you agree to receive SMS text messages from Brow Ink Co. including:
- Appointment reminders and scheduling confirmations
- Post-treatment care reminders and follow-ups
- Promotional offers and new service announcements
- General practice communications
Message frequency may vary. Message and data rates may apply. To stop receiving SMS messages, reply STOP to any message. For help, reply HELP or contact us at tinanguyen19@gmail.com or 289-536-1080.
No mobile information will be shared with third parties for marketing purposes. For full privacy details, see our Privacy Policy.
8. Limitation of Liability
Brow Ink Co. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website.
9. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Brow Ink Co. and is protected by copyright laws.
10. Contact & Support
If you have any questions about these Terms, please contact us:
These Terms of Service are governed by applicable federal, provincial, and state laws. We reserve the right to update these terms at any time.